Return, Refund & Cancellation Policy

At Dealt Trading, customer satisfaction is important to us. Please review our return, refund, and cancellation policies below.

1. Change of Mind Returns

Customers may request a return within 10 days of receiving their order, subject to the conditions below.

To qualify for a return:

• The product must be unused and fully functional.

• The product must be returned in its original condition.

• All original packaging, accessories, manuals, and included items must be returned.

Return Deductions

The following deductions may apply:

• If the product is returned with damaged, missing, or incomplete packaging, a deduction of up to 20% of the item value may apply, in addition to shipping charges of up to SAR 150.

• If the packaging has been opened but the product remains unused and undamaged, a 20% restocking fee may apply, in addition to shipping charges of up to SAR 150.

2. Defective or Damaged Products

If a product arrives damaged, defective, or develops a covered fault, please contact our customer support team as soon as possible.

Once the issue has been inspected and verified by our Quality Control team:

• The product will be repaired, replaced, or refunded at our discretion.

• All approved warranty or defect-related shipping costs will be covered by Dealt Trading.

• No restocking fees will apply to approved defect claims.

To start a return request, please contact us and provide your order number together with a description of the issue.

Refund Policy

Approved refunds will be processed to the original payment method used during checkout.

Please note:

• Refunds typically appear within 7–14 business days, depending on your bank or payment provider.

• Original shipping charges are non-refundable unless the return is due to our error or a verified product defect.

• If an order cannot be fulfilled due to stock availability or quality control concerns before shipment, a full refund will be issued.

Cancellation Policy

Customers may cancel an order free of charge within 24 hours of purchase, provided the order has not yet been processed or shipped.

For cancellations requested after 24 hours:

• A cancellation fee of up to 20% of the order value may apply.

• Shipping and handling costs of up to SAR 150 may also be deducted where applicable.

If an order has already been shipped, the return policy will apply instead of the cancellation policy.

Contact Us

For return requests, warranty claims, cancellations, or general assistance, please contact our customer support team through the contact information provided on our website.