Frequently Asked Questions

Yes, Dealt Trading LLC has a physical store located in Abu Hail, Deira, Dubai, UAE. You can easily find it by using this map link: https://share.google/Dw6eeKcam3kTOJbNG

We offer certified pre-owned, open-box, clearance, and refurbished electronic devices. All products are tested, graded, and verified for quality and performance.

Yes. All devices undergo rigorous quality checks (including 60+ diagnostic tests where applicable) to ensure performance, reliability, and authenticity.

Products are graded based on cosmetic condition and performance (e.g., A+ to C). Grading reflects appearance and battery health, while all devices remain fully functional.

Prices are reduced because products may be:

  • Clearance stock (new but excess inventory)
  • Open-box items (unused but packaging opened)
  • Refurbished devices (professionally restored after use)

All devices come with a 12-month warranty covering functional defects. Extended warranty options may be available.

You can submit a warranty claim by contacting customer support. Ensure you follow the warranty terms and provide required details for faster processing.

  • Returns are accepted within 10 days (depending on product/category)
  • Items must pass inspection before approval
  • Returns are simple and can be initiated through your account or by contacting support

Refunds are issued after inspection:

  • Card payments: refunded to original payment method or wallet
  • Tabby & Tamara: refunded to the same payment method. 

Delivery typically takes:

  • 3 to 5 business days (standard)
  • In some cases, 1 to 3 business days (faster delivery)
  • Extended shipping options may take 5 to 7 days

Yes. The courier company will contact you to arrange a convenient delivery date and time.

  • Free shipping is offered on selected countries 
  • Shipping depends on product size, weight, and location:
  • Standard and premium shipping options may be available
  • Free shipping may be offered on selected orders

We support multiple payment options:

  • Cards: Visa, MasterCard, American Express, Mada
  • Digital Wallets: Apple Pay, Google Pay
  • Buy Now, Pay Later: Tabby, Tamara

Yes, cancellations are allowed within 24 hours of purchase, subject to order status. Fees may apply if already processed or shipped.

You will receive tracking details via email and/or SMS once your order is shipped. You can also track it through your account.

Claims can be tracked through your account dashboard. Our team may contact you if additional information is required.

If you're not happy with your product, you can request a return or contact customer support for assistance.

  • Certified and tested devices
  • Competitive pricing
  • 12-month warranty
  • Easy returns and support
  • Flexible payment options
  • Free delivery
  • Return policy